Call abandonment calculator
Calculate your abandonment rate. Enter the number of calls abandoned by customers and the total number of calls received. Get your rate and the impact on satisfaction.
Your data
Data for a given period (day, week, month):
Enter your numbers and click Calculate.
What is abandonment rate?
Abandonment rate is the percentage of calls where the customer hangs up before speaking with an agent. It is the most direct sign of customer frustration on the phone channel.
The formula: Abandonment rate = (Abandoned calls / Total incoming calls) x 100
A customer who hangs up is often a lost customer. Studies show that 30 to 50% of abandoned callers never call back. That means lost sales or a customer who goes to a competitor.
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