Proof and tools
Free tools to show my method and quantify a customer service problem. These are not gimmicks: they help diagnose fast, decide better and prepare a concrete conversation.
What these tools prove
Quantify
Put a cost on churn, workload and delays so you can speak in euros.
Prioritize
Separate real leak points from noise and habits.
Decide
Get clear priorities and a first action plan.
Daily cockpit
The briefing that starts your day: priorities, alerts, sensitive cases. Info comes to you.
Auto reporting
Yesterday in one read. KPIs, alerts, priorities. Generated, not hand-written.
Workload tracking
Volumes, capacity, peaks. You see where you're understaffed before it breaks.
Weekly and monthly review
Performance per period, strengths, weaknesses, next focus. Ready for your board.
Individual tracking
Automated agent files: progress, points of attention, prepared reviews.
Onboarding
Structured ramp-up programme, in validated stages, from shadowing to autonomy.
The calculators are free. The value is in the interpretation and the decision behind them.
Online calculators
Free calculators to quantify one concrete problem. If the result matters, we talk next.
NPS Calculator
Calculate your Net Promoter Score, get its level and compare to sector benchmarks.
SLA Calculator
Calculate your SLA compliance rate and compare to targets by channel.
FTE Calculator
Calculate how many agents you need to absorb your ticket volume.
Cost per Ticket Calculator
Calculate the unit cost of each ticket and compare to support model benchmarks.
Churn Impact Calculator
Calculate the financial impact of your churn and visualise money lost per month and per year.
Response Time Calculator
Calculate your average response time and compare to channel standards.
CSAT Calculator
Calculate your Customer Satisfaction Score by channel (call, chat, ticket).
FCR Calculator
Calculate your First Contact Resolution rate and its impact on workload.
Call Abandonment Calculator
Calculate your call abandonment rate and the number of customers lost.
Shrinkage Calculator
Calculate your non-productive time (breaks, meetings, training, admin).
ASA Calculator
Calculate your Average Speed of Answer and compare to standards.
Cost per Call Calculator
Calculate the unit cost of each phone call handled.
Erlang C Calculator
Size your call centre with the world-standard formula.
AHT Calculator
Calculate your Average Handling Time and compare to channel benchmarks.
Deflection Calculator
Calculate the % of tickets avoided by your self-service and the ROI of automation.
SLA Generator
Generate a structured SLA document ready to use for your team.