AHT calculator
Calculate your Average Handling Time: the average time needed to handle one contact. Enter the total handling time and the number of contacts to get the AHT by channel.
Your data
For a given period (day, week, month):
Enter your numbers and click Calculate.
What is AHT?
Average Handling Time is the average time needed to handle a contact end to end. It includes the customer conversation and the after-contact work such as notes, CRM updates and ticket closure.
The formula: AHT = Total handling time / Number of contacts
Reducing AHT without sacrificing quality is the holy grail of customer service. The levers are agent training, an accessible knowledge base, scripts for common cases and automation of after-contact work such as AI summaries and auto closure.
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