Cost per call calculator
Calculate how much each handled phone call costs your team. Enter the monthly total cost and call volume to get the unit cost and compare it with benchmarks.
Your data
All monthly costs linked to the phone channel:
Enter your numbers and click Calculate.
What is cost per call?
Cost per call is the total cost of your phone channel divided by the number of handled calls. It is the reference metric for running a call center efficiently.
The formula: Cost per call = (Salaries + Telecom + Other) / Number of calls
Calls are the most expensive channel. To reduce this cost: drive deflection to self-service, use a chatbot for simple questions and optimise handling time. Every second saved in AHT directly reduces cost per call.
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