Cost per contact calculator
Calculate how much each handled contact costs you. Enter your team's total cost and channel volumes to get unit cost and compare it with benchmarks.
Your data
All monthly costs for your customer service team:
Monthly volume by channel
Enter your numbers and click Calculate.
What is cost per contact?
Cost per contact is your team cost divided by the number of handled contacts across all channels. It is the key metric for operational efficiency.
The formula: Cost per contact = (Salaries + Tools + Other costs) / Total contacts
Each channel has a different cost: a call is usually 3 to 4 times more expensive than a chat, which is about twice as expensive as an email ticket. Understanding that split helps you drive deflection toward cheaper channels without hurting satisfaction.
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