CSAT calculator
Calculate your Customer Satisfaction Score. Enter the number of satisfied and dissatisfied customers by channel (call, chat, ticket) and get your overall and per-channel percentages.
Your data
Data for a given period (day, week, month):
Phone calls
Live chat
Tickets (email / Jira / Zendesk)
Enter your numbers and click Calculate.
What is CSAT?
CSAT (Customer Satisfaction Score) measures immediate satisfaction after an interaction. You ask: "How would you rate your satisfaction after this exchange?" on a scale, usually 1-5 or 1-10.
The formula: CSAT = (Satisfied customers / Total responses) x 100
Unlike NPS, which measures long-term loyalty, CSAT measures the quality of a specific touchpoint. It is the metric to track when you want to manage operational quality by channel.
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