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NPS Calculator
Calculate your Net Promoter Score in real time. Enter the number of promoters, passives and detractors, then get your score, rating and sector benchmark.
Your answers
Split your respondents by score (0 to 10):
Enthusiastic customers
Satisfied but neutral customers
Unhappy customers
Enter your numbers and click Calculate.
What is NPS?
Net Promoter Score measures how likely a customer is to recommend your company. You ask: "On a scale of 0 to 10, would you recommend our company to a friend or colleague?"
The answers are split into three groups:
- Promoters (9-10): loyal, enthusiastic customers who will talk about you.
- Passives (7-8): satisfied but uncommitted customers, vulnerable to competitors.
- Detractors (0-6): unhappy customers who can hurt your reputation.
The formula: NPS = % promoters - % detractors. The score ranges from -100 (all detractors) to +100 (all promoters).
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