AI-augmented customer service, proven in production
Average response time calculator
Calculate your average response time (First Response Time). Enter the number of tickets and the total response time, then compare it with channel standards.
Your data
Data for a given period (day, week, month):
All tickets in the period
Sum of first response times
Used to compare with channel standards
Enter your numbers and click Calculate.
What is response time?
First Response Time (FRT) is the time between a customer request and the first answer. It is the metric that most directly affects immediate satisfaction.
The formula: Average FRT = Total response time / Number of tickets
A customer waiting 30 minutes for a simple answer already has a bad impression, even if the answer is perfect. Lost speed is never recovered.
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